To follow them, you will need:
Always:
S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Tip: Get the latest version of the app from the App Store/Play Store, to make sure it is up to date.
Sparkassen-Card (debit card) – card number
At some stage during this process, you will be asked to enter your Sparkassen-Card (debit card) number. This number can be found on the rear of your card.
For forgotten online banking PIN:
Username or login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in the letter with your initial login details (username and the initial PIN for online banking).
For verifying ID with Sparkassen-Card (debit card) at ATM:
Sparkassen-Card (debit card) and PIN
If you know your username you can request a new initial PIN for online banking and unlock access to online banking at virtually every (participating) Sparkassen ATM. To do so, simply verify your identify with your Sparkassen-Card (debit card) and card PIN at the ATM.
To follow them, you will need:
Always:
S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Tip: Get the latest version of the app from the App Store/Play Store, to make sure it is up to date.
For verifying your identity with your personal details:
Sparkassen-Card (debit card) – card number
At some stage during this process, you will be asked to enter your Sparkassen-Card (debit card) number. This number can be found on the rear of your card.
For verifying your identity with the online ID checker (eID):
Documents and devices for eID
If you do not have a Sparkassen-Card (debit card), you can also restore your login details with the online ID checker eID. To use this option to verify your identity, you will need the following:
- An identity document with an eID chip
- A PIN for your ID document
- A NFC-capable end device, e.g. smartphone or NFC card reader
- Installed and (on desktop applications) open ID app (AusweisApp)
Important: This this option cannot be used in the App Sparkasse.
For forgotten online banking PIN:
Username or login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in the letter with your initial login details (username and the initial PIN for online banking).
For verifying ID with Sparkassen-Card (debit card) at ATM:
Sparkassen-Card (debit card) and PIN
If you know your username you can request a new initial PIN for online banking and unlock access to online banking at virtually every (participating) Sparkassen ATM. To do so, simply verify your identify with your Sparkassen-Card (debit card) and card PIN at the ATM.
How to: Forgotten username
Useful tips
Read on to find out how to login with your login ID or retrieve your username directly. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Instructions for the online banking portal
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Unable to approve transactions in the S-pushTAN-App and have selected „By post“ („Briefversand“) for receiving your new login details?
How to: Forgotten online banking PIN (password)
Useful tips
If you know your username but have forgotten your online banking PIN, proceed as follows. These instructions detail how to request a new online banking PIN directly and what to do if your access to online banking has been blocked. This way, you’ll be able to quickly get new registration details even if you are also unable to use your S-pushTAN-App – and without having to wait for them to be sent to you by post.
Instructions for the online banking portal
These easy to follow step-by-step instructions cover both how to recover your login details in online banking and in the App Sparkasse.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Unable to approve transactions in the S-pushTAN-App and have selected “By post” (“Briefversand”) for receiving your new login details?
Instructions for Sparkassen ATM
If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
How to: Remove online banking PIN lock
Instructions for the online banking portal
The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Unable to approve transactions in the S-pushTAN-App and have selected “By post” (“Briefversand”) for receiving your new login details?
Instructions for Sparkassen ATM
If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Useful tips
Do not confuse: Your online banking PIN with your app passwords:
Forgotten your online banking PIN? You will need this PIN to log into online banking. Do not confuse your online banking PIN with the passwords for the App Sparkasse or S-pushTAN-App or the PIN for your Sparkassen-Card (debit card).
Online banking access blocked:
If you have entered your online banking PIN incorrectly three times, your access will be temporarily blocked for security reasons.
In that case, you can unlock access by going back to your online banking portal and entering the correct online banking PIN twice plus a valid TAN. Instead of a TAN, you can also approve this action on the S-pushTAN-App.
If you have forgotten your online banking PIN, you can request your login details by clicking on “Forgotten online banking PIN” (“Online-Banking-PIN vergessen”). Alternatively, you can also use the link for “Forgotten login details” (“Zugangsdaten vergessen”).
If you enter an incorrect online banking PIN again at this point, your online banking access will be permanently blocked for security reasons. To remove the lock on your online banking PIN, follow the instructions under “Remove online banking PIN lock”.
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